Community Engagement Associate

Application deadline closed.

Job Description

Job description

The company is hiring a Community Engagement Associate / Senior Associate to assist with different types of project-managing tasks within the growing supply operations team. You will have the opportunity to build and grow our delivery agent network in Hong Kong, engage with delivery agents in order to develop different programs, and communicate the incentive.

The right candidate should be comfortable with an “all hands on deck” and fast-paced startup environment. If you have the passion, innovative and collaborative spirit to build this exciting business, come join us!

About the company:

The company is redefining logistics in Asia. We are Asia’s leading logistics technology delivery platform that is dedicated to supporting 10,000+ businesses with same-day and next-day deliveries. We are headquartered in Hong Kong with offices in Taiwan, Singapore, and Malaysia.

It connects businesses to a fleet of independent delivery agents including walkers, scooters, vans, and trucks to deliver anything, anytime, anywhere at a fraction of the cost. Our team is entrepreneurial and passionate, with vast experiences including fast-growing tech giants (Uber, Deliveroo, etc). Our investors in recent rounds of fundraising include Alibaba, Cyberport, SparkLabs, Swire Properties New Ventures, and more.

About The Role:
  • Daily Marketplace Operations: Execute, monitor, and take charge of daily delivery operations. Communicate and solve any escalations with merchants and delivery agents.
  • Strategic Operations Management & Implementation: Establish, optimize, and automate framework, processes, and workflows to facilitate operational efficiency on both demand (merchant) and supply (delivery agents) side.
  • Data Analysis, Product & Automation: Utilize data from our systems to better understand delivery performance, and merchant demand trends, and develop automated processes to improve funnel volumes, conversion, and engagement.
  • Be Agile: Expect a rapid changing environment. Prepare to adapt and hustle in a dynamic environment.
  • Associate degree / Bachelor’s degree or above in any discipline.
  • Minimum 2 years of working experience in tech startups, operations, account management, consulting, or finance.
  • Proven experience in project management, driving projects from zero to one to deliver results.
  • Demonstrated record of positively owning and leading initiatives and projects. Ownership is the key to success.
  • Strong communication skills in collaborating with internal and external parties.
  • Top-notch problem solving and hustle skills, plus ability to adapt to thrive in a dynamic work environment.
  • Strong analytical thinking and data-driven decision making mentality.
  • Strong with numbers, budgeting and data analysis for decision making; knowledge in Excel/Google Sheet is a must; knowledge in SQL is a strong plus.
  • Fluency in written and spoken English and Chinese.
Key Traits About You:
  • You are a Team Player – We depend on collective intelligence and support each other to win as a team. A chain is no stronger than its weakest link. We choose our crew members wisely, but we also support each other radically.
  • You are a Bold Entrepreneur – The world changes too fast for anyone to rely solely on what “used to work” without constant innovation. Embracing the unknown, we enjoy setting the trends for tomorrow by doing things differently and providing elegant solutions. We are an ambitious group who crave challenges, tirelessly adapt and refine.
  • You have Grit – Having grit, commitment and “out of the box” thinking will allow us to stay strong and bounce back on any defeats and eventually achieve new heights. We have no issue taking on the Goliath out there,and punch above our weight.
  • You are Playful – We work hard but also maintain a passionate and fun loving attitude so that we can enjoy the process and celebrate every little success. We are not robots, having coffee chats, unwinding time, maintaining fun hobbies is what we need to be a “proper human being”.
  • You are Automation Experts (a.k.a. Being Lazy) – We dread repetitive tasks. We constantly look for ways to boost productivity by identifying tasks to automate, not just for the sake of efficiency, but for us and our customers to be more productive and make everything scalable and future proof.

Salary: 204,000 – 312,000 HKD

  • Kindly send your CV to with your answers to the screening questions as follows:
  • How many years of working experience in tech startups, operations, account management, consulting, or finance do you have?
  • Do you have proven experience in project management, driving projects from zero to one to deliver results?
  • How much are your current and expected salary rates?